Terms of service

Welcome to Pabeena. By using this website and placing an order you agree to the terms below. Please read them before you shop with us.

1. Products and pricing

• Our jewellery is imitation and hand-finished. Small variations between pieces are part of how they are made.
• Prices are in Indian Rupees and can change without notice.
• We may update or discontinue a design at any time.

2. Orders and payment

• Your order is confirmed by email once payment goes through. Cash-on-delivery orders are confirmed on WhatsApp before dispatch.
• Payments are handled by secure third-party gateways. We never see or store your card details.
• If a payment fails, the order is not placed.

3. Shipping and delivery

• Dispatch times, delivery times and shipping charges are set out in our Shipping policy.
• Delays caused by couriers, weather or local restrictions are outside our control, though we will chase a stuck parcel for you.
• Please check your address before you pay. We cannot be responsible for a parcel delivered to an address given to us incorrectly.

4. Exchanges

• We offer exchange only — we do not process refunds.
• You have 7 days from delivery to exchange a piece for any reason, as long as it is unworn, unused and in its original packaging with tags intact. A coupon or a sale price makes no difference.
• If a piece arrives damaged, wrong or incomplete, tell us within 48 hours of delivery with photographs and we replace it at no cost.
• Customised or made-to-order pieces cannot be exchanged.
• Every piece also carries a one-year plating warranty. See our Warranty page for what it covers and how to claim.
• The full terms are in our Returns and exchanges policy, which is the document that governs exchanges.

5. Cancellations

• An order can be cancelled at any time before it is dispatched — message us and we will stop it.
• Once a parcel has been dispatched it cannot be cancelled, and the exchange terms above apply instead.

6. Intellectual property

• All designs, photographs and text on this website belong to Pabeena.
• Please do not copy, reproduce or redistribute them without our written permission.

7. Care and liability

• Our pieces are gold-plated and hand-finished, made for everyday and occasion wear. They last longest with the care set out on our Jewellery care page.
• We use skin-friendly materials, and every product page names the base metal and plating. If you have a known metal allergy, please check these details before you buy.
• Plating is covered by our one-year plating warranty. We are not liable for damage caused by impact, water, perfume, chemicals or mishandling after delivery.

8. Contact and grievances

WhatsApp +91 90843 98518 or email support@pabeena.in.

PB Elegance Private Limited, Kamla Nagar, Agra, Uttar Pradesh 282005, India.

If a complaint is not resolved, write to our Grievance Officer, Bharti Gupta, at support@pabeena.in or +91 90843 98518. Details are on our Grievance Redressal page.

We may update these terms from time to time. Continuing to use the website means you accept the version published here.