Grievance Redressal

We want every order to go right. Most questions are solved fastest on WhatsApp at +91 90843 98518. If a complaint has not been resolved to your satisfaction, you can write to our Grievance Officer.

Grievance Officer

Bharti Gupta
Founder & Grievance Officer
PB Elegance Private Limited
Email: support@pabeena.in (please use the subject line "Grievance")
Phone / WhatsApp: +91 90843 98518
Address: Kamla Nagar, Agra, Uttar Pradesh 282005, India
Hours: Monday to Saturday, 10 am to 6 pm

How we handle a complaint

1. Send your order number, what went wrong, and any photos.
2. We acknowledge your complaint within 48 hours and give you a reference number to track it.
3. We resolve it within one month of receiving it, and usually much sooner.

Our policies

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