Refund policy
We offer exchange only — we do not process refunds. If a piece is not right, you have 7 days to swap it for something that is.
The 7-day window
- Exchanges are accepted within 7 days of delivery.
- The piece must be unworn and unused, in its original packaging, with tags intact.
- Earrings can be exchanged too, on the same conditions.
- A coupon or a sale price makes no difference. Every order is eligible.
What cannot be exchanged
- Customised or made-to-order pieces.
- Pieces that show wear, or damage that happened after delivery.
If your piece arrives damaged, wrong or incomplete
This is on us, not on you. Tell us within 48 hours of delivery with clear photographs of the piece and the packaging — an unboxing video helps most of all — and we replace it. Nothing to pay, and the 7-day window does not apply here.
How to start an exchange
Message us on WhatsApp at +91 90843 98518, or email support@pabeena.in, with your order number and a photo of the piece. We confirm the exchange and tell you where to send the parcel. Please do not post anything back before we confirm — unannounced parcels are hard to match to an order.
Exchange shipping
- You cover the cost of sending the piece back to us.
- We ship the replacement to you free, anywhere in India.
- Pack it the way it reached you. A piece damaged on its way back to us cannot be exchanged.
Cancellations
An order can be cancelled any time before it is dispatched — message us and we will stop it. Once a parcel has left us it has to run its course, and then the exchange process above applies.
Still have a question?
WhatsApp is quickest. Otherwise write to support@pabeena.in with your order number — a real person reads it, and we reply within 24–48 working hours.