Two lines, two different metals underneath. The Western Edit is 304 stainless steel under 18K gold plating. Ethnic Riwayaat and The Bridal Edit are brass and alloy under an antique gold polish, hand-set by karigars. Every product page names the material for that piece.

The Western Edit is non-tarnish — steel does not rust and the plating takes water and sweat. Ethnic and bridal pieces are hand-finished on brass, so the polish is what dulls first: keep those away from water, perfume and lotion and they hold their finish for years.

We use skin-friendly materials across both lines, and 304 stainless steel in particular suits sensitive skin — it is the same grade used in surgical instruments. Individual sensitivities still vary, so if you react to most jewellery, start with a Western Edit piece.

The Western Edit uses AAA-grade cubic zirconia and zircon, with shell or faux pearls where a design calls for them. Ethnic and bridal pieces use hand-set kundan, polki-style crystals, meenakari enamel and faux pearls. These are not precious or certified gemstones, and we never describe them as such.

The Western Edit is built for it — water, sweat and daily wear are fine. Ethnic pieces are hand-finished on brass, so they are happiest at occasions and kept dry between them.

Short version: spray perfume before you put jewellery on, wipe it with a dry cloth when you take it off, and store each piece separately. No toothpaste, baking soda, ultrasonic cleaners or silver dip — those strip plating. The full guide is on our Jewellery care page.

Yes — a 1-year plating warranty on every piece. If the plating fails within a year of normal wear, email support@pabeena.in with your order number and a photo.

Most of our rings and bangles are free size or adjustable. Anything that comes in a fixed size says so on the product page, along with the size. If you are between sizes on a bangle, message us before ordering — it is easier than an exchange.

Every photo is of the actual piece. Screens vary, though, so gold tone and stone colour can look slightly different on your phone than in your hand — and hand-set pieces vary a little from one to the next, which is what hand-set means.

Orders are dispatched in 1–2 working days. After dispatch, delivery takes 3–5 working days for most pincodes, and up to 8 for remote ones. You can check your own pincode on any product page.

Free above ₹1,499. Below that it is a flat ₹99 — the same whether you pay online or by cash on delivery.

Yes. The international rate is calculated and shown at checkout once you enter your address.

Your tracking number is sent by email and SMS the moment your parcel is dispatched. Paste it into our Track your order page to see where the parcel is, or sign in and see every order under your account.

Yes, across India, and it costs nothing extra — shipping is the same whether you pay online or at the door.

The checkout page lists every method available on your order, and cash on delivery is offered alongside them. Payments run through Shopify's own encrypted checkout — we never see or store your card details.

Before dispatch, yes — message us as soon as you can and we will stop it. Once a parcel has left, it has to run its course and then come back as an exchange.

Two standing codes: PABEENA10 takes 10% off orders above ₹2,000, and PABEENA15 takes 15% off orders above ₹3,500. Both come with a free gift in the parcel.

Yes — tick the gift wrap box on the product page for ₹49 and the piece arrives in a box with ribbon and a blank note card, ready to hand over.

Yes — within 7 days of delivery, on any piece that is unworn and in its original packaging with tags intact. Earrings included. A coupon or a sale price makes no difference; every order is eligible. Message us with your order number and we will start it.

We exchange rather than refund — so instead of money back, you pick something else of the same value, or pay the difference for something dearer. The one exception is a piece that arrives damaged or wrong: that we simply replace.

Two things: customised or made-to-order pieces, and pieces that show signs of wear or damage that happened after delivery. Everything else in the catalogue can be exchanged.

You cover sending the piece back to us; we ship the replacement to you free, anywhere in India. Pack it the way it reached you — a piece damaged on its way back cannot be exchanged.

That one is on us. Tell us within 48 hours of delivery — WhatsApp us or email support@pabeena.in with your order number and a photo of the piece and the packaging, an unboxing video if you have one — and we replace it. Nothing to pay.

WhatsApp is quickest. Otherwise email support@pabeena.in with your order number — a real person reads it, and we reply within 24–48 working hours.