FAQs
1. Are your products real gold?
No, our jewelry is not real gold. We offer premium gold-plated imitation jewelry designed to look and feel luxurious — without the high price tag.
2. Will the jewelry tarnish or fade?
With proper care, our gold-plated pieces retain their shine for a long time. Avoid contact with water, perfumes, and harsh chemicals to maintain their brilliance.
3. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across India for orders up to ₹3,000. A small COD fee may apply.
4. When will my order be delivered?
Standard delivery takes 3–7 business days, and express shipping takes 1–3 business days. You’ll receive a tracking link as soon as your order is shipped.
5. Can I return or exchange my order?
(See our full Return Policy)
6. Do you ship internationally?
Yes! We ship to selected countries. Shipping charges and delivery timelines will be shown at checkout based on your location.
7. How can I contact customer support?
You can reach us via:
📧 Email:pabeena.in@gmail.com
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8. Is gift packaging available?
Yes, we offer gift-ready packaging with every order. You can also include a personalized message at checkout.
9. Where is Pabeena based?
We are proudly based in India, and all our products are quality-checked and shipped from our central studio.